Skip to main content

Policies and Shipping

100% SATISFACTION GUARANTEE

You may return most items sold by thebicycleplanet.com within 30 days of delivery (as long as the item is in new condition, unopened and with all original packaging). If the item is obviously used and not re-sellable, we will assess a 20% restocking fee. Because of our free shipping policy, you are required to pay to ship the item to us as well as any cost we incurred to ship to you originally. 

We will pay the return shipping cost if the return is a result of our error or if the product is received defective or broken. 

We do not accept returns on the following items: clearance or closeout items, anything which has been installed on a bicycle, any special orders, any items that have been damaged by the user (including accidents).

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained email: shop@thebicycleplanet.com.

All returns must be completed within 30 days of purchase. All bicycle sales are final.

SHIPPING (Continental U.S.)

We ship orders for delivery in the Continental U.S. Please note that some items may be subject to additional shipping charges because of size or weight. We do not add any "handling" charges. Gift cards ship free. 

Orders are usually processed and ready to ship within 1-3 business days of being placed. Allow standard delivery times of 2-7 business days for arrival. Tracking information will be provided.

The following options are available for shipping:

Standard: $8 flat shipping charge. We reserve the right to modify or cancel your order if the shipment is oversized or heavy, and we will notify you in advance.

IN-STORE PICKUP

Most orders will be ready within one business day if items are in-stock. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or the order will be canceled.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices within our online catalog and we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

PROMO EXCLUSIONS

These terms and conditions apply to coupons, promotions and discounts offered by The Bicycle Planet: Offer not valid on prior purchases, gift cards, shipping or taxes. Cannot be combined with any other offers, discounts or promotions. Some manufacturer brands have pricing policies that restrict the prices for which we may sell or advertise their products, including: Garmin, GoPro, Mavic, Oakley, Thule. Thule free install offer does not include roof racks.