Policies and Shipping


We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days* and we'll replace it or give you a refund. Please read "Returns" below for more information.

*All bicycle sales are final.

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Order Amount
Standard Shipping
2 Day (weekdays)
1 Day (weekdays)
Store Pickup*
Up to $50.00
$150.01 and over

Note: Orders usually ship within one business day of being placed.
Next-day (overnight) orders are usually delivered by the end of the following day.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Gift cards and Brompton bikes ship free. 

Sorry, but we do not ship outside of the Continental U.S.


Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.


We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.


You may return most items sold by thebicycleplanet.com within 30 days of delivery (as long as the item is in new condition, unopened and with all original packaging). If the item is obviously used and not re-sellable, we will assess a 20% restocking fee. We will pay the return shipping cost if the return is a result of our error. 

Ship returns via UPS, Fedex or insured USPS (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise due to our error. Labor and service fees are not refundable. 

We do not accept returns on the following items: clearance or closeout items, anything which has been installed on a bicycle, any special orders, any items that have been damaged by the user (including accidents).

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

All returns must be completed within 30 days of purchase. All bicycle sales are final.


Our website is intended to help you. We make every effort to maintain current, accurate prices within our online catalog and we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!


These terms and conditions apply to coupons, promotions and discounts offered by The Bicycle Planet: Offer not valid on prior purchases, gift cards, shipping or taxes. Cannot be combined with any other offers, discounts or promotions. Some manufacturer brands have pricing policies that restrict the prices for which we may sell or advertise their products, including: Garmin, GoPro, Mavic, Oakley, Thule. Thule free install offer does not include roof racks.